GREAT !! I’m glad you called them.
Is there a reason you want damaged products sent back to you? Most sellers just set the Automated Unfulfillable Removal Settings – to dispose. But that is your choice.
For the transaction timeline – Yes, it is normal for the transfer to take a few weeks. That is in their ‘removal order’ guidelines https://sellercentral.amazon.com/gp/help/G200685050 :
Typically, removal orders are fulfilled in 14 business days. However, removal order processing may take 30 business days or more during the holiday season and peak removal periods
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