Reply To: Removal order – deadline for removal expires, but unable to create removal order

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Amanda Tucker
Keymaster

Calling SC is so much faster than raising email tickets when you want to identify or understand the issue. It might take an hour to get through the right person to get the answer, but this is faster than 5 + days of automated emails back and further from 5 or more SC agents.

The key department you need for this query is the FBA team (fulfilled by Amazon) because it relates to Inventory and Amazon Warehouses (FC) – which is under the FBA department.

Before you call, the key things for you to consider for this situation:

  • – what is the reason you want to recreate removal orders?¬† Are these to be returned to you or disposed of? If the products are ‘not suitable for resale’, why would you want to spend money getting them shipped to you?
  • – calculate the cost of removal and the cost of disposal¬† – this will help you make a good business decision (all fees are listing on SC help (or just ask SC when you call
  • – and to plan your call, your key question for Amazon is to ask: ‘Why XXXX SKU cannot be removed’ and what is the workaround.

I hope that helps?

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