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Could you explain a little more about the SOP not working? Have you used and sent them a Cease and Desist letter?
With regard to ‘reporting to Amazon’ unfortunately, there is no direct way to manage this if you are not Brand Registered (project Zero support you here when you are).
Could we get a bit more information on if you have a hijacker that has taken control of your listing or you have a reseller that has the buy-box? Then we can help you with a plan of action.
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