How To Respond To Happy Customers

Purpose: To provide a simple guide in responding to happy customers with a set of templates and quick tips.

How To Respond To Unhappy Customers

Purpose: To provide a basic guide of how to respond to disgruntled customers with a selection of email templates to use or adapt for different types of unhappy customers, plus some additional REAL examples

How To Respond When FBA Product Has Not Arrived On Time – UK/EU Only

Purpose: You can use this format and send it to your UK or EU-based customer/s when they are inquiring about their order/s which is/are past the delivery date.

How To Respond When FBA Product Has Not Arrived On Time – USA Only

Purpose: You can use this format and send it to your US-based customer/s when they are inquiring about their order/s which is/are past the delivery date.

How To Respond To Questions On Amazon

Purpose: A simple guide on how you can respond to customer questions posted on Amazon.com or other Amazon marketplaces.

How To Respond To Customers with Claims of Medical Injury or Legal Action

Purpose: To provide a guide on how to respond to threats on legal and medical injury claims.

How To Respond To Wholesale Inquiries

Purpose: A simple guide on how you can respond to customer questions posted on Amazon.com or other Amazon marketplaces.

How To Respond To Marketing Inquiries

Purpose: To highlight some considerations when managing general marketing enquiries and to provide example templates to use or adapt.